Shipping policy

  • Fulfillment & Dispatch Time: Orders are verified, packed, and transferred to shipping carriers within 1 to 2 business days (excluding weekends and statutory holidays).

  • Delivery Services & Estimated Timelines:

    • Standard Ground Delivery: Typically arrives within 3 to 7 business days post-dispatch.

    • Expedited Shipping: Delivered within 1 to 3 business days, depending on the carrier level selected during checkout.

  • Product Temperature Stability: All spore-based probiotic formulas and dietary supplements are engineered for room-temperature transit stability and maintain full potency under typical shipping conditions.

  • Tracking & Delivery Issues: Tracking numbers are assigned once packages depart the fulfillment facility. For lost packages, transit stalls, or packages marked as delivered but not received, claims must be initiated promptly to assist with carrier investigations.